SHIPPING COST
On account of the complexity regarding shipping and customs clearance costs in countries outside of Latvia, it is not always possible to offer fixed shipping and packaging rates.
Your order might therefore be considered as a quote request. You will be contacted by us as soon as possible and we will inform you about the shipping and customs clearance costs involved for a shipping to your delivery address.
In the case that you do not agree with the shipping costs we propose, you are allowed to cancel all or part of your order.
DELIVERY TIME
Orders are processed on business days. Delivery time is between 2 – 6 business days after receiving the payment, if not informed by HAVE A TREE otherwise after making an order.
TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. HAVE A TREE is not required to inform customers of such additional costs and is not required to refund such costs to customer.
RETURNS
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost.
We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to appear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it’s value will be retracted from your refund.
Please send returned items, including your order confirmation, to our address: “Koki”, Klives, Babites pagasts, Marupes novads, LV-2107, Latvia.
RETURN OF DAMAGED PRODUCTS
If you received damaged products, please contact us at e-mail: [email protected]
MORE QUESTIONS?
If you have any questions regarding shipping or returns, please contact us at e-mail: [email protected]